FREQUENTLY ASKED QUESTIONS
WASHING
Q: What is the maximum height of vehicle that can get washed at Rocket Wash?
A: 7 feet.
Q: What kind of vehicles Rocket Wash cannot wash?
A: The washing system was specifically designed for Rocket Wash to accommodate the greatest variety of vehicles on the road today. Unfortunately, there are some vehicles that cannot be washed in our tunnel. Because a safe washing experience for all is our greatest concern, specific guidelines must be followed when determining if a vehicle can be washed at Rocket Wash. If you have questions regarding your vehicle, please do not hesitate to contact us. Here is a list of what we cannot wash:
-Trailer hitches that cannot be removed prior to the wash. The wash material is too gentle for them and it can damage our equipment.
-Vehicles with hitch-mounted bike, ski, wheel chair or equipment carriers
-Vehicles more than 7’ tall
-Trucks with dual rear tires
-Vehicles with permanently affixed tri-pod style mirrors
-Vehicles with excessive mud and mud clumps, sandy or gritty dirt or heavy ice buildups
-Trucks or vans with ladders, ladder racks, oversized antennas, square bumper guards, winches, tires that extend outside of the body of the vehicle or vehicles with oversized "mudding" tires affixed to the rear of the vehicle
-Trucks with fifth wheel hitch receivers
-Vehicles with previous damage, such as rusted out holes, loose trim, loose metal, etc.
-Some full-sized vans or other oversized vehicles such as Hummer H1s (we can wash Hummer H2s and H3s)
What our customer is responsible for:
-Antennas or CB’s
-Bug shields
-Roof racks (bike, ski, luggage, etc.)
-Modified or non-factory equipment
-Running boards and louvers
-Existing damage (rust, cracks, loose moldings or mirrors, etc.)
Q: Why am I asked to completely clean out the open bed of my truck?
A: Any loose debris in an open truck bed can be thrown from the bed and become a hazard to your truck as well as other vehicles in the wash, especially in the drying chamber.
Q: Which lane do I use?
A: Here's what to expect in each of the three lanes:
Unlimited Club Lane - reserved for our Unlimited Club members, uses License Plate Readers to get you through the line quicker. Click HERE for more information on our Unlimited Clubs. You'll be glad you did.
Cashier Lane - staffed during all open hours by one of our Crew Members who will help you select which wash best suits your needs. Also, used for purchasing gift cards or signing up for the Unlimited Club.
Auto Cashier - select your own wash or join the club using a touch-screen terminal. Simply press to select which wash, club option you'd like. Our automated lane accepts cash, credit/debit cards, as well as wash codes and gift cards. If you have a coupon, please use our Cashier Lane.
Q: Will the Rocket Wash “brushes” scratch my car?
A: No. Your car’s finish is lubricated with eco-friendly cleaning solutions and cleaned using only specially formulated closed cell foam & soft cloth that is even softer than the rags that you would use if you washed your car yourself. These cloths are engineered to supply just the right amount of lubricity to prevent excessive friction and prevent holding materials from previous vehicles that would damage your vehicle.
Q: What’s the material made out of that touches my car?
A: It is made of a specially formulated closed cell foam that is safe and gentle on your car’s surface.
Q: What is protectant?
A: Protectant is a solution applied in the tunnel and provides a sacrificial barrier between your car’s clear coat and everyday elements that your vehicle encounters. Since the protectant is sprayed on, it is able to get behind trim and into corners. It also is fine enough to fill in the microscopic pores and scratches in your clear coat finish. We advise getting a new application every couple of weeks.
Q: Will Rocket Wash remove snow and ice from my car?
A: The tunnel wash is specifically designed and finely tuned to remove dirt and road grime from the surface of your car. It is not designed to remove ice, snow, bird droppings, road tar and tree sap. Removing these would require far more friction than would be healthy for your car’s finish. In fact, we request that you remove snow and ice from your vehicle before coming to the car wash. Excess snow and ice can damage our tunnel equipment. It is also unsafe to drive your vehicle with a buildup of snow and ice.
Q: Will you wipe my vehicle down after the wash?
A: A wipe down is not included with any of our exterior wash packages. We've invested much time and energy developing a vehicle drying system that will do its job and actually dry your vehicle in the wash process.
Q: I'm a frequent user of your car wash, how can I get a discount?
A: Thank you for frequenting Rocket Wash! We offer the following discount opportunities:
Unlimited Wash Plans - our greatest discount opportunity for weekly washers! Click HERE to learn more.
Q: Is there an Unlimited Plan available that covers more than one vehicle?
A: No, all Unlimited Plans are per vehicle. We've prices our Unlimited Plans to provide each vehicle with our largest discount opportunity. The plans pay for themselves after only two washes per month, and your discount grows the more you wash. You will be able to use your Unlimited Plan and any of our Rocket Wash locations.
Q: Do you stay open when the temperature drops below freezing?
A: We only close when it gets to -5 degrees or the driving conditions make it unsafe for our team to get to work.
Q: Why won't your employees accept my tips?
A: We accept your thanks, but no tips please. Our price is our price, no matter what services you purchase or the make/model that you drive. We feel it is our responsibility, not yours, to provide our team with competitive wages and a full set of benefits.
Q: What if I don't see my question listed here?
A: Please Contact Us and we'll do the best to answer your questions!
Q: How many tiers of washing do you offer?
A: We offer three wash options. The Jupiter, Neptune, and Mars. Our Mars wash is a standard wash while our Jupiter wash sits on top with all the bells and whistles to ensure a not just a clean car but a protected one as well.
Q: How many tiers of washing do you offer?
A: We offer three wash options. The Jupiter, Neptune, and Mars. Our Mars wash is a standard wash while our Jupiter wash sits on top with all the bells and whistles to ensure a not just a clean car but a protected one as well.
Q: Is the car wash safe for my vehicle?
A: Yes! We use only the best when it comes to equipment and products. We also have a full-time maintenance crew that keeps everything running smoothly. However, please use care with modified vehicles and aftermarket accessories. Please see a crew member if you have any questions or concerns.
Q: Are your vacuums free to use?
A: Yes! We offer FREE access to our vacuums, air, and mat washers with every wash purchased!
Q: Will a busy wash effect my wash quality?
A: No. Our carwash will keep to the highest quality no matter how busy we are. To clean and beyond in two minutes!
Q: What forms of payment do you accept?
A: We accept all major credit cards as well as cash transactions. Cash is accepted only at our cashier lane. Our attendant will assist you with your wash selections and payment options. Membership plans are credit/debit only.
Q: How often should I wash my car?
A: This all depends on the drivers preference as well as the conditions you drive. This includes the seasons, driving distance, and locations. If you find yourself washing two or more times a month, consider our Unlimited Wash Clubs to save money!
UNLIMITED CLUB
Q: What is an Unlimited Club Membership?
A: An unlimited membership lets you wash your car as often as you like at any of our four convenient Rocket Wash locations. An unlimited membership provides great value and is the easiest way to keep your car clean and shiny!
Q: Can I purchase a single wash?
A: Yes we offer three tiers of single washes. The Jupiter, Neptune, and Mars. However, if you wash more than twice a month, our unlimited clubs will save you money in the long run!
Q: How I can I manage my membership?
A: You can manage your membership anytime on our “manage membership” page. If you wish to cancel, you must do so at least 7 days before your next billing cycle.
Q: What forms of payment do you accept for clubs?
A: We accept all major credit cards or debit cards for unlimited clubs. The unlimited club will renew automatically on your join date every month for your convenience.
Q: Are your vacuums free to use?
A: Yes! We offer FREE access to our vacuums, air, and mat washers with every club!
Q: Does each car need its own membership?
A: Yes.
Q: Is the unlimited club valid at any Rocket Wash location?
A: Yes, they can be used at any of our locations in Wisconsin.
Q: Is the unlimited club month to month only?
A: Yes, there are no contracts. There will be a monthly reoccurring charge to your credit card until you cancel. All cancelations must be submitted at least seven days prior to renewal.
Q: How can I sign up for an Unlimited Club Membership?
A: You can sign up at any of our locations or on our website.
AMENITIES
Q: Do I need to pay to use the vacuums?
A: If you’re going through our wash, our vacuums are FREE to use!
Q: Why don’t your vacuums work?
A: Heavy or oddly shaped objects can get caught and clog our vacuum hoses. If you find our vacuums aren’t working to your likely, please use our help button on the outside of our wash to notify a crew member.
Q: What is the difference between the regular mat washer and the molded mat washer?
A: Our molded mat washer is made specifically for full plastic molded mats and do not allow fabric mats. Our regular mat washer only allows fabric mats and will not wash molded plastic.
Q: Are the mat washers free to use?
A: Yes! If you’re going through our wash, our mat washers are FREE to use!